Host4u2 Hosting
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FAQ Sections

Additional Services
Adult Content & IRC
Control Panel & Operating Systems
Network & Data Center
Orders and Billing
Our Policies
Technical Support
Applicure's dotDefender™ FAQ

Additional Services

· How many IPs do I get?
› We only offer Shared Hosting (shared IPs). Additional, or unique IPs, are available for eCommerce SSL Certificates or Personalized Nameservers only.

· What if I want to upgrade my Plan?
› Upgrades are available at anytime without fees. Please contact our Sales Department or call 1-877-409-HOST for details.

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Adult Content & IRC

· Can I host adult content?
› No, Adult Content is not acceptable.

· Can I host IRC Services?
› No, IRC is not allowed on our Network.

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· What are your hours of Operations?
› The following are our hours of operation by department: Billing / Customer Service - 9AM - 5PM EST Monday through Friday Sales - 8AM - 6PM EST Monday through Friday Technical Support - 24 x 7 x 365

· How can I contact you?
› For sales, billing, Support, and customer service, you can reach us at: 1-888-923-6111 within the US. Outside US: 1-313-401-2374


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Control Panel & Operating Systems

· What is the standard Operating System (OS) installed?
› CentOS Enterprise Linux is the standard in our plans.

· Does my service get a control panel?
› Yes, we offer cPanel/WHM on our servers. R1Soft and Softaculous are also included.

· What is cPanel?
› Cpanel is a third party control panel that has been a leader on Linux server platforms.

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Network & Data Center

· What is your uptime guarantee?
› We offer a 100% uptime SLA on all of our hosting plans.

· Who are your backbone providers?
› View our network topology here

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Orders and Billing

· When are orders received?
› Orders are filled via our sales and billing department 8AM - 8PM EST Monday through Friday. Most often, orders are filled within 4 hours or less, 7 days a week.

· When do you charge for servers?
› We will charge your credit card, or await your PayPal payment prior to initiating your requested service. All services must be paid in advance for its respective setup, any proration, and first month fees.

· When do you charge for additional services?
› We will charge your CC, or await your paypal payment prior to initiating your requested service. All services must be paid in advance for its respective setup, any proration and first month fees.

· How am I billed, monthly?
› You are invoiced upon each of the recurring billing dates attached within your billing file. You can receive invoices monthly, quarterly, or annually. Your CC, or paypal account is automatically billed by our system on your invoice due date. We send invoices 10 days before the due date, and reminders 5 days before the due date.

· What methods of payment do you accept?
› We accept Visa, MasterCard, American Express, Discover, and PayPal.

· Is there a discount for pre-payment?
› Yes, we offer discounts on servers and services as specified on our web site.

· How do I cancel services?
› To cancel any services, you must use the form to officiate your request at: https://host4u2.com/cancel/ at least 7 days in advance of your cancellation date request.

· Are there any setup fees on your servers?
› Varies on specific orders.

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Our Policies

· May I view your Terms of Service?
› Our Terms of Service are available on our website and updated from time to time.

· What if my site breaks your "acceptable usage policies"?
› Please read the AUP for more detail on violations and remedies under our Acceptable Use Policy.

· Do you have a Service Level Agreement?
› Yes, the SLA is available on our website.

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Technical Support

· How is my server monitored?
› Our servers include port monitoring on up to 10 services. If a service becomes unresponsive, our admins will proactively respond to the issue and resolve it as soon as possible.

· What if my server gets hacked or attacked?
› We can perform a number of options for you based upon the severity of the situation. Hacked servers are usually the result of utilizing a word for root password, which can be found in the dictionary. We recommend that you use a combination of letters and lower and upper case letters, as well as at least 1 special character.. Additionally, we offer hardware firewalls and web application firewalls to improve your server's security.

· What type of support do you offer?
› Host4u2 Hosting offers email based support only. We do, however, offer phone support only for emergencies such as a downed or unreachable server. Our Support Portal offers many very useful tools and resources HERE, including hundreds of movie tutorials.

· What is your average response time to a ticket?
› Tickets are replied to as quickly as possible. Average response time on support tickets is 15 minutes. Normal turnaround time on a ticket is 30 minutes or less. Some problems take longer than others to resolve, and at peak time, we may receive multiple messages at once, so response times may vary.

· Do you offer phone support?
› Host4u2 Hosting offers phone support for Emergency issues. For tracking and efficient processing, we ask that you also submit a support ticket for our admins to review.

· What is your service charge for support not covered through normal means?
› Additional support not covered through normal means will incur a $45.00 an hour Tech fee billed in 15 minute increments (1 hour minimum).

· Will I be notified before being billed for a support request?
› Yes, if you request additional services, the services will not be performed until you verify that you agree to the payment terms expressed above.

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Applicure's dotDefender™ FAQ

· What is dotDefender™?
› Application attacks consist of seemingly legitimate HTTP/ HTTPS requests that contain malicious code. Examples include SQL injection, cross-site scripting, session hijacking and more. These dangerous attacks will seem completely harmless to the network firewall, IPS or anti-virus, and will be allowed to pass through, unless stopped by an application firewall.

› dotDefender™ is a software based application firewall that analyzes all incoming traffic and stops requests that may harm valuable business assets. Red Herring predicts that in five years, application firewalls will be a must-have for the web environment and dotDefender™ is uniquely positioned to become the gold standard in this category.

· How does dotDefender™ differ from other application firewall products?
› Current application firewalls are mostly hardware appliances deployed before the web server to analyze and stop incoming attacks. These solutions require many resources for acquisition, integration, and maintenance. Moreover, they are only suitable for certain web architectures.

› dotDefender™ on the other hand, is a software product that is rapidly deployed and easy to maintain. Deployed as a web server plug-in, it does not effect network architecture or traffic in any way. It further offers a user-friendly GUI and live update for simple customization and maintenance. Out of the box web security rules make implementing website security with dotDefender™ simple and cost-effective.

· How will dotDefender™ affect my network and web server resources?
There is no effect on the network, since dotDefender™ works as a web server plug-in. It was designed to consume very little web server resources, and has negligible effect on performance.

· How can dotDefender™ protect my web server if it does not stop attacks before they get there?
› dotDefender™ examines incoming requests when they are opened by the web server. In this position, dotDefender™ sees the request exactly as the web server sees it, and can stop any malicious attempt in an efficient and timely manner.

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